65bet Privacy Policy — Malaysia Player Personal Data Protection

1Introduction and Scope of This Privacy Policy

65bet ("we", "Platform" or "65bet") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy is drafted in accordance with internationally recognised data protection principles and serves as a clear guide to your rights as a player.

This policy covers all the ways in which we interact with your data — from the moment you first visit our website, throughout your time as an active member, and even after your account is closed. We take every aspect of data protection seriously and continually strive to update our practices in line with the latest technological developments and privacy requirements.

If you have any questions about this Privacy Policy or how we handle your data, please contact our customer support team, available 24 hours a day, 7 days a week.

2Types of Personal Data We Collect

We collect your personal data through various interaction points on the 65bet platform. Below is a comprehensive overview of the data categories we collect and their purposes:

3How We Use Your Personal Data

Every piece of data we collect is used for a legitimate and specific purpose. We do not use your data for any purpose beyond what is stated here without obtaining your prior consent:

• Account management: Creating, verifying and managing your player account, including the KYC process required to ensure platform security.
• Transaction processing: Processing deposits, withdrawals and all financial activities securely and in a timely manner.
• Service delivery: Enabling you to access all games, promotions and platform features you are eligible for.
• Security and fraud prevention: Detecting and preventing any suspicious activity, fraud or unauthorised use of the platform.
• Service communications: Sending important notifications regarding your account, transactions and policy updates you need to be aware of.
• Experience personalization: Tailoring game recommendations and promotions based on your preferences and gameplay patterns.
• Platform improvements: Analysing aggregated usage data to improve platform performance, interface and features.
• Responsible gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offer appropriate assistance.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including anti-money laundering reporting requirements.

We will not use your data for third-party marketing, or sell your information to other companies for their own commercial purposes.

4Information Sharing and Disclosure

65bet respects your privacy and does not share your personal data arbitrarily. Your information is only shared under limited and controlled circumstances as follows:

• Payment service providers: Minimal financial data is shared with trusted payment gateway providers solely to process your transactions securely.
• Game software providers: Game session information is shared with licensed game providers to ensure smooth and fair gameplay.
• Relevant authorities: We may need to disclose certain data to law enforcement agencies or regulatory authorities when lawfully required to do so.
• Audit and compliance: Independent auditors and certification bodies may access aggregated, non-identifiable data for compliance and certification purposes.

All third parties we work with are required to comply with data protection standards equal to or exceeding our own. Strict data protection agreements are signed with every one of our service partners.

5Data Encryption and Security

The security of your data is our top technical priority. 65bet continuously invests in the latest security infrastructure to ensure your data is always protected against ever-evolving cyber threats.

• 256-bit SSL encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption — the same security standard used by international financial institutions.
• Data encryption at rest: Sensitive data stored in our databases is also encrypted using AES-256 encryption, ensuring it remains unreadable even in the event of a physical breach.
• Two-factor authentication (2FA): We support and encourage the use of 2FA for all player accounts as an additional layer of protection.
• 24/7 Monitoring: An automated security monitoring system operates around the clock to detect and respond to any suspicious activity.
• Regular penetration testing: Security audits and penetration testing are conducted regularly by independent security experts to identify and patch any vulnerabilities.
• Internal access controls: Access to player data by 65bet staff is strictly limited on a need-to-know basis.

6Cookies and Tracking Technologies

65bet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, gaming sessions, and security. These cookies cannot be disabled as the platform cannot function without them.
• Performance cookies: Collecting information about how you use the platform — most frequently visited pages, time spent and any errors encountered. All such data is used in aggregate to improve the platform.
• Functionality cookies: Remembering your preferences such as language, display settings and account configuration to deliver a more personalised experience.
• Analytics cookies: Helping us understand overall platform usage patterns for continuous improvement.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and usability of the platform. For more information on managing cookies, refer to your web browser's help documentation.

7Your Rights Regarding Personal Data

As a 65bet player, you have clear and enforceable rights over your personal data. We fully respect these rights and provide straightforward mechanisms for you to exercise them:

8Data Retention and Deletion Policy

65bet retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Stored for the duration your account remains active and used to provide continuous service.
• Financial transaction records: Retained for a minimum of 7 years after the transaction date, in accordance with financial and anti-money laundering legal requirements in Malaysia.
• KYC records and identity verification: Retained for 5 years after account closure or the date of last verification.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics and usage data: Non-personally identifiable data may be retained longer for trend analysis and platform improvement purposes.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using methods that ensure it cannot be recovered.

9Privacy of Minors

65bet is a platform designed exclusively for individuals aged 18 years and above only. We do not knowingly collect, store, or process personal data of children or minors under the age of 18.

If we discover that personal data of someone under the age of 18 has been inadvertently collected through a dishonest account registration, we will immediately take the following steps:

• Closing the account without prior notice.
• Deleting all personal data associated with the account.
• Reporting the case to the relevant authorities if required.

If you believe a minor may have registered an account on our platform, please contact our customer support team immediately so that prompt action can be taken.

10Amendments to This Privacy Policy

65bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We are committed to notifying you of any material changes in a clear and timely manner.

When we make significant changes to this Privacy Policy:

• A clear notice will be displayed on the platform's home page for at least 14 days before the amendment takes effect.
• Registered players will receive notification via email or in-platform notification.
• The "Updated" date at the top of this page will be refreshed to reflect the date of the latest amendment.

Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.

11Contact Us About Privacy

If you have any questions, concerns or complaints regarding how we handle your personal data, we encourage you to reach out to us directly. Our Data Privacy Officer team is ready to assist you.

• Live Chat: The fastest way to get help — available 24 hours a day, 7 days a week, directly within the 65bet platform.
• Official email: [email protected] — for written enquiries requiring a detailed response.
• Help Centre: Visit page FAQ for answers to our most frequently asked privacy questions.

We are committed to responding to all privacy-related enquiries within 3 working days. For more complex requests such as data access or deletion, the full process will be completed within 30 working days as required by applicable data protection laws.